Wellstar Health System, one of Georgia’s largest and most integrated healthcare systems, has hired Susan Grant as executive vice president and chief experience officer. Grant will begin her role on July 1 and will be focused on creating holistic, curated experiences that power the continued development and growth of Wellstar’s system of care. She will work closely with Dr. Hank Capps, Wellstar’s Chief Information and Digital Officer, as well as operations leaders across the system to advance digital experience and integration to enhance care model innovation.
"Wellstar Health System has made significant drives to remain on the cutting edge of medical service through our care and dedication to patient experience. Initiatives and programs that define our care often involve addressing the unique needs of each patient and community to be both as effective and compassionate as possible," said Candice L. Saunders, president and CEO of Wellstar Health System. "The more advances we make in the field of medical technology, the more effort we must give to unify these innovations into a holistic experience that benefits not only our patients, but our doctors, nurses, and practitioners as well. Grant’s highly knowledgeable background will help us define and develop that experience across our system."
Grant has operated in healthcare for over 30 years. Her wealth of experience in various roles such as Executive Vice President and Chief Nursing Officer at Beaumont Health in Detroit, Michigan, has led to incredible achievements, including leading the nursing practice of over 10,000 nurses across all care settings and overseeing successful Magnet redesignation of two hospitals. In addition, she helped secure the initial designation of four of eight hospitals in the system at that time.
Grant received her Doctor of Nursing Practice from Vanderbilt University, a Masters in Psychiatric/Community Mental Health Nursing from the University of South Carolina and her Bachelor of Science in Nursing from the Medical College of Georgia. She is currently the chair-elect of the Building Health Systems Excellence expert panel with the American Academy of Nursing, is a member of the Nurse Executive Council for The Beryl Institute and serves on the Board of Directors for the Daisy Foundation Board.
Existing Wellstar Health System programs such as Catalyst by Wellstar, the Wellstar Clinical Partners Program, and the Hospital Quality & Efficiency Program are key components of Wellstar’s dedication to Patient Experience. By increasing the systems, programs, and access to critical care needs, world class technology and care, and highly skilled staff and care practitioners, Wellstar continues to grow its ability to provide both meaningful care outcomes as well as world class care that matters – PeopleCare.
These programs and partnerships have revolutionized the way our patients and our staff engage with medical treatment, from enhanced training techniques, to employee wellness centers dedicated to mental health, to additional family support for hard-working professionals within the system.
