Visitor Information
Visitor Check-in Information
Wellstar medical centers are a safe space. All adult visitors must check in at the desk with a photo ID and wear a visitor badge at all times.
Click here for more information.
Patient Privacy
The Health Insurance Portability and Accountability Act (HIPAA) includes rules pertaining to increased and standardized confidentiality and security of health data. HIPAA privacy regulations require that access to patient information be limited to only those authorized, and that only the information necessary for a task be available to them. Personal health information is always protected and kept confidential. Unless otherwise instructed, visitors of Wellstar hospitals can be provided the location of a patient and general information about their condition. Read our Notice of Privacy Practices to learn more.
Visiting Hours & Policies
We believe the support of friends and family is important when a friend or loved one is ill. It is our pleasure to make this possible with a regular schedule of visiting hours that accommodate well-wishers and family members while also respecting the comfort and privacy of our patients. Please observe the following guidelines when visiting the hospital.
- All children should be accompanied by an adult.
- At times you may be asked to leave the room under special circumstances, such as special care, emergencies, or when our patients' rights and confidentiality need to be respected.
- Please limit the number of adult visitors to two at a time.
- Visit lengths depend on the patient’s condition and needs.
- Please review additional requirements in the “Patient’s Guide” located in each patient room.
Tobacco Policy
As of January 1, 2012, our campus is tobacco-free. Tobacco use of any kind is not permitted anywhere on hospital grounds. Your cooperation is appreciated.
Spiritual Health Hours and Availability
Monday through Friday, 8:30 AM to 5:00 PM
Outside these hours and Saturday and Sunday, ask any of our team members to contact the chaplain or call (866) 462-8449 to reach the on-call chaplain.
Visiting Hours
Hours of visitation may vary by department.
General Hours
10:00 AM - 9:00 PM
Maternity Hours
We are delighted to welcome visitors from 7 AM to 8 PM.
Visitors must be 18 years or older, except for siblings of the new baby. If younger siblings are visiting, they must be supervised by another designated adult (other than the patient) at all times. During the birthing process, up to three visitors may join you, depending on the care team's recommendations. Please note, all visitors will be asked to step out during epidural administration. For cesarean sections, one support person may accompany you in the operating room. To ensure your safety and well-being, your physician or nurses may limit the number of visitors based on health considerations, including CDC guidelines. One support person, aged 18 or older, is welcome to stay overnight in the birthing suite, though no one under 18 is permitted to stay overnight.
We are here to support you and your family during this special time!
Critical Care Unit
7:30 AM - 9 PM. Please limit visitors to 2 at a time during the day and 1 overnight.
Parking Information
Patients and Visitors can enter the campus from Hospital Drive or Prestley Mill Road. The Surgery Center Entrance should be utilized by all patients scheduled for outpatient same day procedures in Surgery and Endoscopy (Gastroenterology & Pulmonary). Utilize the Emergency Room Entrance for all urgent or emergency situations. All other patients and visitors should utilize the Hospital’s Main Entrance. Free parking is available directly in front of the Main Entrance, Surgery Center Entrance, and Emergency Room Entrance.
Become a Wellstar Volunteer
The recent expansion and renovations of Wellstar Douglas Medical Center in Douglasville means the need for volunteers has never been greater. Wellstar Douglas volunteers staff the information desk and gift shop. Volunteers also provide critical support to staff and nurses on hospital floors, in the emergency room and in the operating rooms.
Most volunteer opportunities are available 9 AM to 5 PM Monday through Friday. Volunteers are asked to commit to at least one four-hour shift per week for a minimum of six months or 100 hours, whichever comes first.
Learn more about volunteer opportunities at Wellstar Douglas Medical Center
Accreditations & Recognitions
Quality & Safety
- Healthgrades, Patient Safety Excellence Award, top 10% of hospitals in the nation, 2020
- US News and World Report Magazine, 5th Top Regional Hospital
- Eight AJC Celebrate Nursing Honorees, 2020
Heart Care
- Advanced certification as a Joint Commission Primary Heart Attack Center
- Emergency Cardiac Care Center Level II by the Georgia Department of Public Health — This is the highest level that can be achieved without offering open-heart surgery, which is available through partner hospitals in our cardiovascular network
- Mission: Lifeline® - STEMI Receiving Center - GOLD Award by the American Heart Association
- AHA Mission Lifeline Silver 2019, NSTEMI
- Get With the Guidelines Heart Failure Gold Plus, Target Type 2 Diabetes Honor Roll, Target Heart Failure Honor Roll
- Get With the Guidelines Coronary Artery Disease NSTEMI Gold with Target Type 2 Diabetes
- Get With the Guidelines Stroke Silver Plus Target: Stroke Elite Honor Roll Target: Type 2 Diabetes Honor Roll
Stroke Care
- Designated a Primary Stroke Center by The Joint Commission and the Georgia Department of Public Health
Maternity
- Level II designation by The Joint Commission for Maternal Levels of Care
- Baby Friendly Designation, 2019
Cancer Care
- First to be recognized in Georgia as a Network Cancer Program by the American College of Surgeons Commission on Cancer
Nursing at Wellstar Douglas Medical Center
At Wellstar Douglas, it takes a village to deliver personalized care to the community. Our healthcare heroes are more than just nurses, doctors and staff helping people overcome illnesses. We are truly friends caring for friends, family caring for family and neighbors caring for neighbors.
Learn more about the nursing culture at Wellstar Douglas Medical Center.
