Monica Ballard, NP

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Great experience everyone was courteous and friendly

November 17, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

Knowledgeable and caring personnel

October 30, 2024

I love the staff at acworth health park urgent care, they are always kind and friendly to the patients. I love the facility and I am grateful of the close proximity to my home.

October 25, 2024

Every staff member (NP, RN, X-ray tech) were very courtesy, caring and explained everything. Great experience.

October 25, 2024

I made a reservation for 2p.m. but wasn't called back until after 3:30. I feel that reservations should be considered as an appointment and those patients seen before walk-ins. I could've come in earlier in the day, but instead, took the first available reservation in hopes I would be seen sooner.

October 25, 2024

Wait time exceeded 2 hours

October 21, 2024

Polite. Professional. Caring. Thank you.

October 19, 2024

Waiting time was so long 2hrs.

October 6, 2024

The staff and Doctors wher very carrying and concerned

September 26, 2024

Very nice and professional and they treated you like they cared.

September 26, 2024

Each person who helped me was kind. Caring professional and explained in detail what their duties were I felt very comfortable and was well informed of testing and procedures I was given excellent care

September 25, 2024

I have white coat syndrome and I was very frightened actually, but the nurse, especially the nurse and the PA doctor was extremely kind and gentle and listened to me with care and took really good care of me and I do appreciate that.

August 23, 2024

My only complaint was that the wait was extremely long and four or five people who came in after me were seen before me.

August 23, 2024

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Great experience everyone was courteous and friendly

November 17, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

Knowledgeable and caring personnel

October 30, 2024

I love the staff at acworth health park urgent care, they are always kind and friendly to the patients. I love the facility and I am grateful of the close proximity to my home.

October 25, 2024

Every staff member (NP, RN, X-ray tech) were very courtesy, caring and explained everything. Great experience.

October 25, 2024

I made a reservation for 2p.m. but wasn't called back until after 3:30. I feel that reservations should be considered as an appointment and those patients seen before walk-ins. I could've come in earlier in the day, but instead, took the first available reservation in hopes I would be seen sooner.

October 25, 2024

Wait time exceeded 2 hours

October 21, 2024

Polite. Professional. Caring. Thank you.

October 19, 2024

Waiting time was so long 2hrs.

October 6, 2024

The staff and Doctors wher very carrying and concerned

September 26, 2024

Very nice and professional and they treated you like they cared.

September 26, 2024

Each person who helped me was kind. Caring professional and explained in detail what their duties were I felt very comfortable and was well informed of testing and procedures I was given excellent care

September 25, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

I have white coat syndrome and I was very frightened actually, but the nurse, especially the nurse and the PA doctor was extremely kind and gentle and listened to me with care and took really good care of me and I do appreciate that.

August 23, 2024

My only complaint was that the wait was extremely long and four or five people who came in after me were seen before me.

August 23, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

I have white coat syndrome and I was very frightened actually, but the nurse, especially the nurse and the PA doctor was extremely kind and gentle and listened to me with care and took really good care of me and I do appreciate that.

August 23, 2024

My only complaint was that the wait was extremely long and four or five people who came in after me were seen before me.

August 23, 2024

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Great experience everyone was courteous and friendly

November 17, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

Knowledgeable and caring personnel

October 30, 2024

I love the staff at acworth health park urgent care, they are always kind and friendly to the patients. I love the facility and I am grateful of the close proximity to my home.

October 25, 2024

Every staff member (NP, RN, X-ray tech) were very courtesy, caring and explained everything. Great experience.

October 25, 2024

I made a reservation for 2p.m. but wasn't called back until after 3:30. I feel that reservations should be considered as an appointment and those patients seen before walk-ins. I could've come in earlier in the day, but instead, took the first available reservation in hopes I would be seen sooner.

October 25, 2024

Wait time exceeded 2 hours

October 21, 2024

Polite. Professional. Caring. Thank you.

October 19, 2024

Waiting time was so long 2hrs.

October 6, 2024

The staff and Doctors wher very carrying and concerned

September 26, 2024

Very nice and professional and they treated you like they cared.

September 26, 2024

Each person who helped me was kind. Caring professional and explained in detail what their duties were I felt very comfortable and was well informed of testing and procedures I was given excellent care

September 25, 2024

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Great experience everyone was courteous and friendly

November 17, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

Knowledgeable and caring personnel

October 30, 2024

I love the staff at acworth health park urgent care, they are always kind and friendly to the patients. I love the facility and I am grateful of the close proximity to my home.

October 25, 2024

Every staff member (NP, RN, X-ray tech) were very courtesy, caring and explained everything. Great experience.

October 25, 2024

I made a reservation for 2p.m. but wasn't called back until after 3:30. I feel that reservations should be considered as an appointment and those patients seen before walk-ins. I could've come in earlier in the day, but instead, took the first available reservation in hopes I would be seen sooner.

October 25, 2024

Wait time exceeded 2 hours

October 21, 2024

Polite. Professional. Caring. Thank you.

October 19, 2024

Waiting time was so long 2hrs.

October 6, 2024

The staff and Doctors wher very carrying and concerned

September 26, 2024

Very nice and professional and they treated you like they cared.

September 26, 2024

Each person who helped me was kind. Caring professional and explained in detail what their duties were I felt very comfortable and was well informed of testing and procedures I was given excellent care

September 25, 2024

I have white coat syndrome and I was very frightened actually, but the nurse, especially the nurse and the PA doctor was extremely kind and gentle and listened to me with care and took really good care of me and I do appreciate that.

August 23, 2024

My only complaint was that the wait was extremely long and four or five people who came in after me were seen before me.

August 23, 2024

My only complaint was that the wait was extremely long and four or five people who came in after me were seen before me.

August 23, 2024

I have white coat syndrome and I was very frightened actually, but the nurse, especially the nurse and the PA doctor was extremely kind and gentle and listened to me with care and took really good care of me and I do appreciate that.

August 23, 2024

Each person who helped me was kind. Caring professional and explained in detail what their duties were I felt very comfortable and was well informed of testing and procedures I was given excellent care

September 25, 2024

Very nice and professional and they treated you like they cared.

September 26, 2024

The staff and Doctors wher very carrying and concerned

September 26, 2024

Waiting time was so long 2hrs.

October 6, 2024

Polite. Professional. Caring. Thank you.

October 19, 2024

Wait time exceeded 2 hours

October 21, 2024

I made a reservation for 2p.m. but wasn't called back until after 3:30. I feel that reservations should be considered as an appointment and those patients seen before walk-ins. I could've come in earlier in the day, but instead, took the first available reservation in hopes I would be seen sooner.

October 25, 2024

Every staff member (NP, RN, X-ray tech) were very courtesy, caring and explained everything. Great experience.

October 25, 2024

I love the staff at acworth health park urgent care, they are always kind and friendly to the patients. I love the facility and I am grateful of the close proximity to my home.

October 25, 2024

Knowledgeable and caring personnel

October 30, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

Great experience everyone was courteous and friendly

November 17, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

Good advice

January 3, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

I was taken very good care of!

January 18, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

Excellent care

January 23, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025