Monica Ballard, NP

The entire staff including the nurse practitioner, M. Ballard were extremely helpful and treated my child with so much kindness. I am very appreciative for the care that he received. Thank you!

April 6, 2025

Liked how easy to schedule appointments online and could receive texts so could wait in your car.

April 6, 2025

I was frustrated and disappointed that I was there from 1:05 to 4:00. Also I tried to reach the nurse, left a message and she has not returned my call.

April 5, 2025

Very professional and friendly staff.

April 2, 2025

I was not entirely satisfied with the provider who examined my daughter, particularly in comparison to previous providers we have seen at this location; however, I can say that the staff (front desk and MA) were courteous.

April 2, 2025

Thank you!

March 28, 2025

I can't remember if I saw the doctor or the nurse physician come in and put on fresh gloves, but I don't think I saw them wash their hands. But I can't remember. I wasn't feeling well, so I apologize. I'll pay more attention to that. I usually don't pay attention unless they're going in my mouth, but they did drop blood, so that is very important. So I can't even remember seeing them take off the gloves and throw them away before they left the room, but I know they didn't wash their hands. Gloves were worn, but I can't remember if they put them on in the room or came in with them on, and I can't remember if they took them off and threw them away before they left. But the service was great. They were very welcoming, caring, considerate. It was very fast for me to be seen, very clean. Thank you so much. Have a great day.

March 23, 2025

Always a good experience here. Staff is friendly and helpful which is so appreciated in a world of a lot of grumpy, rude people. I always come here and recommend whenever I can.

March 15, 2025

The staff and student nurse were amazing and patient with me! The provider was fantastic!

March 7, 2025

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025

Very friendly courteous staff.

March 2, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Wait time was quite long

February 24, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

The experience was excellent service from all the staff.

February 12, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

Pleasant visit, which I really needed.

February 4, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

The entire staff including the nurse practitioner, M. Ballard were extremely helpful and treated my child with so much kindness. I am very appreciative for the care that he received. Thank you!

April 6, 2025

Liked how easy to schedule appointments online and could receive texts so could wait in your car.

April 6, 2025

Very professional and friendly staff.

April 2, 2025

Thank you!

March 28, 2025

I can't remember if I saw the doctor or the nurse physician come in and put on fresh gloves, but I don't think I saw them wash their hands. But I can't remember. I wasn't feeling well, so I apologize. I'll pay more attention to that. I usually don't pay attention unless they're going in my mouth, but they did drop blood, so that is very important. So I can't even remember seeing them take off the gloves and throw them away before they left the room, but I know they didn't wash their hands. Gloves were worn, but I can't remember if they put them on in the room or came in with them on, and I can't remember if they took them off and threw them away before they left. But the service was great. They were very welcoming, caring, considerate. It was very fast for me to be seen, very clean. Thank you so much. Have a great day.

March 23, 2025

Always a good experience here. Staff is friendly and helpful which is so appreciated in a world of a lot of grumpy, rude people. I always come here and recommend whenever I can.

March 15, 2025

The staff and student nurse were amazing and patient with me! The provider was fantastic!

March 7, 2025

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025

Very friendly courteous staff.

March 2, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Wait time was quite long

February 24, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

The experience was excellent service from all the staff.

February 12, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

Pleasant visit, which I really needed.

February 4, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

I was frustrated and disappointed that I was there from 1:05 to 4:00. Also I tried to reach the nurse, left a message and she has not returned my call.

April 5, 2025

I was not entirely satisfied with the provider who examined my daughter, particularly in comparison to previous providers we have seen at this location; however, I can say that the staff (front desk and MA) were courteous.

April 2, 2025

I was frustrated and disappointed that I was there from 1:05 to 4:00. Also I tried to reach the nurse, left a message and she has not returned my call.

April 5, 2025

I was not entirely satisfied with the provider who examined my daughter, particularly in comparison to previous providers we have seen at this location; however, I can say that the staff (front desk and MA) were courteous.

April 2, 2025

The entire staff including the nurse practitioner, M. Ballard were extremely helpful and treated my child with so much kindness. I am very appreciative for the care that he received. Thank you!

April 6, 2025

Liked how easy to schedule appointments online and could receive texts so could wait in your car.

April 6, 2025

Very professional and friendly staff.

April 2, 2025

Thank you!

March 28, 2025

I can't remember if I saw the doctor or the nurse physician come in and put on fresh gloves, but I don't think I saw them wash their hands. But I can't remember. I wasn't feeling well, so I apologize. I'll pay more attention to that. I usually don't pay attention unless they're going in my mouth, but they did drop blood, so that is very important. So I can't even remember seeing them take off the gloves and throw them away before they left the room, but I know they didn't wash their hands. Gloves were worn, but I can't remember if they put them on in the room or came in with them on, and I can't remember if they took them off and threw them away before they left. But the service was great. They were very welcoming, caring, considerate. It was very fast for me to be seen, very clean. Thank you so much. Have a great day.

March 23, 2025

Always a good experience here. Staff is friendly and helpful which is so appreciated in a world of a lot of grumpy, rude people. I always come here and recommend whenever I can.

March 15, 2025

The staff and student nurse were amazing and patient with me! The provider was fantastic!

March 7, 2025

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025

Very friendly courteous staff.

March 2, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Wait time was quite long

February 24, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

The experience was excellent service from all the staff.

February 12, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

Pleasant visit, which I really needed.

February 4, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

The entire staff including the nurse practitioner, M. Ballard were extremely helpful and treated my child with so much kindness. I am very appreciative for the care that he received. Thank you!

April 6, 2025

Liked how easy to schedule appointments online and could receive texts so could wait in your car.

April 6, 2025

I was frustrated and disappointed that I was there from 1:05 to 4:00. Also I tried to reach the nurse, left a message and she has not returned my call.

April 5, 2025

I was not entirely satisfied with the provider who examined my daughter, particularly in comparison to previous providers we have seen at this location; however, I can say that the staff (front desk and MA) were courteous.

April 2, 2025

Very professional and friendly staff.

April 2, 2025

Thank you!

March 28, 2025

I can't remember if I saw the doctor or the nurse physician come in and put on fresh gloves, but I don't think I saw them wash their hands. But I can't remember. I wasn't feeling well, so I apologize. I'll pay more attention to that. I usually don't pay attention unless they're going in my mouth, but they did drop blood, so that is very important. So I can't even remember seeing them take off the gloves and throw them away before they left the room, but I know they didn't wash their hands. Gloves were worn, but I can't remember if they put them on in the room or came in with them on, and I can't remember if they took them off and threw them away before they left. But the service was great. They were very welcoming, caring, considerate. It was very fast for me to be seen, very clean. Thank you so much. Have a great day.

March 23, 2025

Always a good experience here. Staff is friendly and helpful which is so appreciated in a world of a lot of grumpy, rude people. I always come here and recommend whenever I can.

March 15, 2025

The staff and student nurse were amazing and patient with me! The provider was fantastic!

March 7, 2025

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025

Very friendly courteous staff.

March 2, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Wait time was quite long

February 24, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

The experience was excellent service from all the staff.

February 12, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

Pleasant visit, which I really needed.

February 4, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

Good advice

January 3, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

I was taken very good care of!

January 18, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

Excellent care

January 23, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Pleasant visit, which I really needed.

February 4, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

The experience was excellent service from all the staff.

February 12, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

Wait time was quite long

February 24, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Very friendly courteous staff.

March 2, 2025

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025

The staff and student nurse were amazing and patient with me! The provider was fantastic!

March 7, 2025

Always a good experience here. Staff is friendly and helpful which is so appreciated in a world of a lot of grumpy, rude people. I always come here and recommend whenever I can.

March 15, 2025

I can't remember if I saw the doctor or the nurse physician come in and put on fresh gloves, but I don't think I saw them wash their hands. But I can't remember. I wasn't feeling well, so I apologize. I'll pay more attention to that. I usually don't pay attention unless they're going in my mouth, but they did drop blood, so that is very important. So I can't even remember seeing them take off the gloves and throw them away before they left the room, but I know they didn't wash their hands. Gloves were worn, but I can't remember if they put them on in the room or came in with them on, and I can't remember if they took them off and threw them away before they left. But the service was great. They were very welcoming, caring, considerate. It was very fast for me to be seen, very clean. Thank you so much. Have a great day.

March 23, 2025

Thank you!

March 28, 2025

Very professional and friendly staff.

April 2, 2025

I was not entirely satisfied with the provider who examined my daughter, particularly in comparison to previous providers we have seen at this location; however, I can say that the staff (front desk and MA) were courteous.

April 2, 2025

I was frustrated and disappointed that I was there from 1:05 to 4:00. Also I tried to reach the nurse, left a message and she has not returned my call.

April 5, 2025

Liked how easy to schedule appointments online and could receive texts so could wait in your car.

April 6, 2025

The entire staff including the nurse practitioner, M. Ballard were extremely helpful and treated my child with so much kindness. I am very appreciative for the care that he received. Thank you!

April 6, 2025