Monica Ballard, NP

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025

Very friendly courteous staff.

March 2, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Wait time was quite long

February 24, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

The experience was excellent service from all the staff.

February 12, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

Pleasant visit, which I really needed.

February 4, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Great experience everyone was courteous and friendly

November 17, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

Knowledgeable and caring personnel

October 30, 2024

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025

Very friendly courteous staff.

March 2, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Wait time was quite long

February 24, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

The experience was excellent service from all the staff.

February 12, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

Pleasant visit, which I really needed.

February 4, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Great experience everyone was courteous and friendly

November 17, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

Knowledgeable and caring personnel

October 30, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025

Very friendly courteous staff.

March 2, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Wait time was quite long

February 24, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

The experience was excellent service from all the staff.

February 12, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

Pleasant visit, which I really needed.

February 4, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Great experience everyone was courteous and friendly

November 17, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

Knowledgeable and caring personnel

October 30, 2024

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025

Very friendly courteous staff.

March 2, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Wait time was quite long

February 24, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

The experience was excellent service from all the staff.

February 12, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

Pleasant visit, which I really needed.

February 4, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Excellent care

January 23, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

I was taken very good care of!

January 18, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

Good advice

January 3, 2025

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Great experience everyone was courteous and friendly

November 17, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

Knowledgeable and caring personnel

October 30, 2024

Knowledgeable and caring personnel

October 30, 2024

Everyone was courteous and concerned. Extremely helpful.

November 7, 2024

The nurse and doctor were absolutely amazing in every way. They were helpful , kind and very attentive as well as the woman working at the front desk. I will continue and always come to this urgent care for urgent needs.

November 8, 2024

Provider checks all the boxes and make sure all my dials were cleared. That's what was done good. What you can do better, the time wait was over two hours, but the computer of the QPAT said the time wait was about an hour, but we were there for about three to four hours in total. For a visit. That's not cool.

November 10, 2024

Great experience everyone was courteous and friendly

November 17, 2024

The entire staff was so caring and wonderful. It was late at night and I couldn't have asked for better care!

November 18, 2024

Yes, I was a student. I saw my daughter and was not sympathetic, was kind of rude, and was disrespectful. So we did not have a good relationship.

November 20, 2024

I did not want to take an ambulance to the hospital but they made it seem like I didn't have a choice

November 22, 2024

Very professional staff. Put me at ease. Facility is very clean, open, and refreashing.

December 13, 2024

I would return here instead of ER due to my short wait time. If I had gone to ER I would have been there much longer and possibly not gotten medication I needed for my UTI as quickly as I did at Urgent Care.

December 18, 2024

Loved being able to wait in my car and phone call to notify room was ready. All staff was great.

December 19, 2024

Good advice

January 3, 2025

My son was provided with three prescriptions for pneumonia. I went to CVS and waited for almost an hour, and when it was my turn in line, the pharmacy tech said that they had only received one prescription. I called Urgent Care 6 times, along with the numerous times my wife called, and it kept going to voicemail.  I had to drive 30 minutes back to the urgent care since no one was answering the phone. The NP explained that the prescriptions were all digitally sent, and CVS should have received them unless they did not have the prescription. He gave me paper copies of the prescriptions and a business card to call if I had questions.  On my way out, I noticed that the same number I called six times was on the business card provided. The employee at the front desk identified a new number for me to contact. I drove 30 minutes to go back to the pharmacy, and I was able to obtain my prescription after waiting another 30 minutes.  I received a call this morning from someone following up on the voicemail I left last night. She was kind, but I was frustrated that I couldn't reach anyone yesterday while the urgent care facility was open. I wasted over two hours of my night driving back and forth because your phones were going to voicemail. The lobby was not busy when I was there with my son and when I drove back to get the prescriptions. This was a terrible patient experience. 

January 8, 2025

The staff were very friendly and so caring with my daughter. We really appreciate the quality in care. I would highly recommend to others.

January 11, 2025

All the staff I encountered was professional, kind, and gentle. And I will recommend this facility to all my family members. And your feedback and follow-up calls was on point. Thank you.

January 15, 2025

I was taken very good care of!

January 18, 2025

I was in and out in an hour, i did have an appointment. The staff was caring and helpful. Thank you

January 23, 2025

Excellent care

January 23, 2025

Great customer service experience, everyone were very polite and professional

January 25, 2025

Pleasant visit, which I really needed.

February 4, 2025

I have been there maybe 10 times, I love everything about how everyone conducts business there. Thanks so much!!

February 4, 2025

The experience was excellent service from all the staff.

February 12, 2025

I liked the fact that I made an appt time & was taken in on time.

February 13, 2025

Everyone was great at Wellstar Acworth Health Park

February 14, 2025

I am very appreciative of the service and care I received. A huge thank you to the entire staff.

February 15, 2025

Everyone was very knowledgeable and helpful

February 19, 2025

Wait time was quite long

February 24, 2025

My only problem is I arrived at 2.30, I didn't get back to the back until after, I want to say 4.30, 5 o'clock, with no information on what was taking so long or anything. That's the only problem I have.

February 26, 2025

Very friendly courteous staff.

March 2, 2025

The nurse practitioner that I saw on call that evening was an amazing doctor or nurse practitioner. She was very concerned with what was going on with me, very concerned with wanting to figure out what was going on and how to treat it. She was very, you know, had a great bedside manner, very polite to me and my family and just all around wonderful. I mean, just I cannot say enough good things about her.

March 6, 2025