Andrea Benford, NP

They were kind and caring. Saw that I was embarrassed and tried to make me comfortable

December 26, 2024

Waiting room @ EC EXCELLENT ! Triage nurse VERY THOROUGH ! RN & NP EXTREEMELY COMPASSIONATE, PROFESSIONAL, & CARING. The Acworth Emergency Care unit has ALWAYS BEEN FIRST CLASS !!!

December 26, 2024

Wellstar Urgent Care suffers from being part of a large organization. In a small town, an urgent care facility would clean and dress a minor wound. This facility, however, gave me instructions on how I could clean and dress the wound and referred me to a wound center where the earliest appointment is three weeks away. I don't understand why a wound cannot be dressed by urgent care facility. The test results and prescriptions were useful, the staff was professional, friendly and accommodating.

December 26, 2024

Every time I have to visit this urgent care I am treated so kindly and professionally. It makes me so confident to go to sort out what so bed to feel better.

December 22, 2024

Andrea is a great NA She listened and concerns over my illvness

December 21, 2024

The wait time was over three hours before you even got the a patient exam room. Extremely too long.

December 20, 2024

Provider was friendly and compassion. Definitely a great asset to wellstar.

December 18, 2024

They did a great job

December 18, 2024

They were fast, efficient and pleasant!! Nurse Practitioner prescribed exactly what I needed. Feeling much better. They also followed up with a "how are you feeling" call which I missed but they left a message. Can't say that about other Urgent cares I have been too.

December 18, 2024

Staff was very by apathetic. Did not seem interested in care

December 17, 2024

Thank you to everyone who were so caring, considerate and helpful.

December 15, 2024

Doctor was great. She really cared. Nurse was not that great.

December 13, 2024

I think what went really well was, and always goes well when I use this facility, is the care I receive once I'm called back from the nursing staff and the doctors have all been wonderful and also the x-ray tech. However, I will say you can improve your waiting room staff. They're not very helpful. I don't understand why they can't help you log in as a patient, why it has to be done on the iPad. I'm not really sure what their job role is if they're not able to help me log in. And most of the time, and I come in a lot because I have three children, but most of the time when I come in they're just on their phone or sitting up there talking with each other and I feel like it's an inconvenience for them to answer my questions. So I definitely feel like the front office staff need some help or need some tasks to do if you're not going to let them check in the patients and you're going to continue to work.

December 14, 2024

Helpful staff

December 13, 2024

Excellent visit

December 8, 2024

Yes, I had a scheduled appointment and it was an hour later before I got back in to see the provider. That's the only complaint that I had.

December 11, 2024

Very professional and kind. I left my watch in the restroom and called after hours and they found it and kept it safe.

December 8, 2024

This urgent care facility had a, more than average, people waiting. This is the only time at this facility that I saw a NP. This was much needed with the number of people waiting. It appeared that this facility was moving like a well oiled machine. Great job.

December 4, 2024

When I entered check in it's all done via kiosk, no personal interaction with front lobby staff. The kiosk told me my wait time was 16 minutes. I do not know if medical staff possibly sanitized their hands prior to entering my exam room. I did have a very good impression of the PA (Andrea). Very good listening skills.

December 4, 2024

thank you

November 29, 2024

Very effective and efficient- love the service

November 24, 2024

I was extremely impressed by the staff beginning with my phone call to verify the hours of the facility and if they had X-ray on site. My entire experience was handled very efficiently and with great kindness and compassion. My fall injured my shoulder and clavicle so my pain was obvious. I was treated promptly and given an anti-inflammatory which was perfect for the situation. I truly appreciate the caring staff and value how efficiently they managed everyone in a timely manner. I'm very grateful and impressed. Thank you !

November 24, 2024

Compassionate staff!

November 22, 2024

After 24 hours I don't have a report on my Wellstar Chart Portal

November 20, 2024

The doctor and the nurse were amazing. I drive from Lithia Springs to come 45 minutes away because of the excellent care that I received and I will continue to come back.

November 16, 2024

Great experience under the circumstsnces!

November 16, 2024

Good experience just a long wait like 2 hours before getting checked

November 10, 2024

Every staff member was nice except the wait time was too long

November 10, 2024

Always a great experience have taken both of my children there for care. Care was received quickly, the providers were very thorough.

November 6, 2024

I feel so much better now!

November 6, 2024

They were kind and caring. Saw that I was embarrassed and tried to make me comfortable

December 26, 2024

Waiting room @ EC EXCELLENT ! Triage nurse VERY THOROUGH ! RN & NP EXTREEMELY COMPASSIONATE, PROFESSIONAL, & CARING. The Acworth Emergency Care unit has ALWAYS BEEN FIRST CLASS !!!

December 26, 2024

Every time I have to visit this urgent care I am treated so kindly and professionally. It makes me so confident to go to sort out what so bed to feel better.

December 22, 2024

Andrea is a great NA She listened and concerns over my illvness

December 21, 2024

The wait time was over three hours before you even got the a patient exam room. Extremely too long.

December 20, 2024

They did a great job

December 18, 2024

They were fast, efficient and pleasant!! Nurse Practitioner prescribed exactly what I needed. Feeling much better. They also followed up with a "how are you feeling" call which I missed but they left a message. Can't say that about other Urgent cares I have been too.

December 18, 2024

Thank you to everyone who were so caring, considerate and helpful.

December 15, 2024

Doctor was great. She really cared. Nurse was not that great.

December 13, 2024

Helpful staff

December 13, 2024

Excellent visit

December 8, 2024

Yes, I had a scheduled appointment and it was an hour later before I got back in to see the provider. That's the only complaint that I had.

December 11, 2024

Very professional and kind. I left my watch in the restroom and called after hours and they found it and kept it safe.

December 8, 2024

This urgent care facility had a, more than average, people waiting. This is the only time at this facility that I saw a NP. This was much needed with the number of people waiting. It appeared that this facility was moving like a well oiled machine. Great job.

December 4, 2024

When I entered check in it's all done via kiosk, no personal interaction with front lobby staff. The kiosk told me my wait time was 16 minutes. I do not know if medical staff possibly sanitized their hands prior to entering my exam room. I did have a very good impression of the PA (Andrea). Very good listening skills.

December 4, 2024

thank you

November 29, 2024

Very effective and efficient- love the service

November 24, 2024

I was extremely impressed by the staff beginning with my phone call to verify the hours of the facility and if they had X-ray on site. My entire experience was handled very efficiently and with great kindness and compassion. My fall injured my shoulder and clavicle so my pain was obvious. I was treated promptly and given an anti-inflammatory which was perfect for the situation. I truly appreciate the caring staff and value how efficiently they managed everyone in a timely manner. I'm very grateful and impressed. Thank you !

November 24, 2024

Compassionate staff!

November 22, 2024

After 24 hours I don't have a report on my Wellstar Chart Portal

November 20, 2024

The doctor and the nurse were amazing. I drive from Lithia Springs to come 45 minutes away because of the excellent care that I received and I will continue to come back.

November 16, 2024

Great experience under the circumstsnces!

November 16, 2024

Every staff member was nice except the wait time was too long

November 10, 2024

Always a great experience have taken both of my children there for care. Care was received quickly, the providers were very thorough.

November 6, 2024

Wellstar Urgent Care suffers from being part of a large organization. In a small town, an urgent care facility would clean and dress a minor wound. This facility, however, gave me instructions on how I could clean and dress the wound and referred me to a wound center where the earliest appointment is three weeks away. I don't understand why a wound cannot be dressed by urgent care facility. The test results and prescriptions were useful, the staff was professional, friendly and accommodating.

December 26, 2024

Provider was friendly and compassion. Definitely a great asset to wellstar.

December 18, 2024

I feel so much better now!

November 6, 2024

Staff was very by apathetic. Did not seem interested in care

December 17, 2024

I think what went really well was, and always goes well when I use this facility, is the care I receive once I'm called back from the nursing staff and the doctors have all been wonderful and also the x-ray tech. However, I will say you can improve your waiting room staff. They're not very helpful. I don't understand why they can't help you log in as a patient, why it has to be done on the iPad. I'm not really sure what their job role is if they're not able to help me log in. And most of the time, and I come in a lot because I have three children, but most of the time when I come in they're just on their phone or sitting up there talking with each other and I feel like it's an inconvenience for them to answer my questions. So I definitely feel like the front office staff need some help or need some tasks to do if you're not going to let them check in the patients and you're going to continue to work.

December 14, 2024

Good experience just a long wait like 2 hours before getting checked

November 10, 2024

Staff was very by apathetic. Did not seem interested in care

December 17, 2024

I think what went really well was, and always goes well when I use this facility, is the care I receive once I'm called back from the nursing staff and the doctors have all been wonderful and also the x-ray tech. However, I will say you can improve your waiting room staff. They're not very helpful. I don't understand why they can't help you log in as a patient, why it has to be done on the iPad. I'm not really sure what their job role is if they're not able to help me log in. And most of the time, and I come in a lot because I have three children, but most of the time when I come in they're just on their phone or sitting up there talking with each other and I feel like it's an inconvenience for them to answer my questions. So I definitely feel like the front office staff need some help or need some tasks to do if you're not going to let them check in the patients and you're going to continue to work.

December 14, 2024

Good experience just a long wait like 2 hours before getting checked

November 10, 2024

Wellstar Urgent Care suffers from being part of a large organization. In a small town, an urgent care facility would clean and dress a minor wound. This facility, however, gave me instructions on how I could clean and dress the wound and referred me to a wound center where the earliest appointment is three weeks away. I don't understand why a wound cannot be dressed by urgent care facility. The test results and prescriptions were useful, the staff was professional, friendly and accommodating.

December 26, 2024

Provider was friendly and compassion. Definitely a great asset to wellstar.

December 18, 2024

I feel so much better now!

November 6, 2024

They were kind and caring. Saw that I was embarrassed and tried to make me comfortable

December 26, 2024

Waiting room @ EC EXCELLENT ! Triage nurse VERY THOROUGH ! RN & NP EXTREEMELY COMPASSIONATE, PROFESSIONAL, & CARING. The Acworth Emergency Care unit has ALWAYS BEEN FIRST CLASS !!!

December 26, 2024

Every time I have to visit this urgent care I am treated so kindly and professionally. It makes me so confident to go to sort out what so bed to feel better.

December 22, 2024

Andrea is a great NA She listened and concerns over my illvness

December 21, 2024

The wait time was over three hours before you even got the a patient exam room. Extremely too long.

December 20, 2024

They did a great job

December 18, 2024

They were fast, efficient and pleasant!! Nurse Practitioner prescribed exactly what I needed. Feeling much better. They also followed up with a "how are you feeling" call which I missed but they left a message. Can't say that about other Urgent cares I have been too.

December 18, 2024

Thank you to everyone who were so caring, considerate and helpful.

December 15, 2024

Doctor was great. She really cared. Nurse was not that great.

December 13, 2024

Helpful staff

December 13, 2024

Excellent visit

December 8, 2024

Yes, I had a scheduled appointment and it was an hour later before I got back in to see the provider. That's the only complaint that I had.

December 11, 2024

Very professional and kind. I left my watch in the restroom and called after hours and they found it and kept it safe.

December 8, 2024

This urgent care facility had a, more than average, people waiting. This is the only time at this facility that I saw a NP. This was much needed with the number of people waiting. It appeared that this facility was moving like a well oiled machine. Great job.

December 4, 2024

When I entered check in it's all done via kiosk, no personal interaction with front lobby staff. The kiosk told me my wait time was 16 minutes. I do not know if medical staff possibly sanitized their hands prior to entering my exam room. I did have a very good impression of the PA (Andrea). Very good listening skills.

December 4, 2024

thank you

November 29, 2024

Very effective and efficient- love the service

November 24, 2024

I was extremely impressed by the staff beginning with my phone call to verify the hours of the facility and if they had X-ray on site. My entire experience was handled very efficiently and with great kindness and compassion. My fall injured my shoulder and clavicle so my pain was obvious. I was treated promptly and given an anti-inflammatory which was perfect for the situation. I truly appreciate the caring staff and value how efficiently they managed everyone in a timely manner. I'm very grateful and impressed. Thank you !

November 24, 2024

Compassionate staff!

November 22, 2024

After 24 hours I don't have a report on my Wellstar Chart Portal

November 20, 2024

The doctor and the nurse were amazing. I drive from Lithia Springs to come 45 minutes away because of the excellent care that I received and I will continue to come back.

November 16, 2024

Great experience under the circumstsnces!

November 16, 2024

Every staff member was nice except the wait time was too long

November 10, 2024

Always a great experience have taken both of my children there for care. Care was received quickly, the providers were very thorough.

November 6, 2024

They were kind and caring. Saw that I was embarrassed and tried to make me comfortable

December 26, 2024

Waiting room @ EC EXCELLENT ! Triage nurse VERY THOROUGH ! RN & NP EXTREEMELY COMPASSIONATE, PROFESSIONAL, & CARING. The Acworth Emergency Care unit has ALWAYS BEEN FIRST CLASS !!!

December 26, 2024

Wellstar Urgent Care suffers from being part of a large organization. In a small town, an urgent care facility would clean and dress a minor wound. This facility, however, gave me instructions on how I could clean and dress the wound and referred me to a wound center where the earliest appointment is three weeks away. I don't understand why a wound cannot be dressed by urgent care facility. The test results and prescriptions were useful, the staff was professional, friendly and accommodating.

December 26, 2024

Every time I have to visit this urgent care I am treated so kindly and professionally. It makes me so confident to go to sort out what so bed to feel better.

December 22, 2024

Andrea is a great NA She listened and concerns over my illvness

December 21, 2024

The wait time was over three hours before you even got the a patient exam room. Extremely too long.

December 20, 2024

Provider was friendly and compassion. Definitely a great asset to wellstar.

December 18, 2024

They were fast, efficient and pleasant!! Nurse Practitioner prescribed exactly what I needed. Feeling much better. They also followed up with a "how are you feeling" call which I missed but they left a message. Can't say that about other Urgent cares I have been too.

December 18, 2024

They did a great job

December 18, 2024

Staff was very by apathetic. Did not seem interested in care

December 17, 2024

Thank you to everyone who were so caring, considerate and helpful.

December 15, 2024

I think what went really well was, and always goes well when I use this facility, is the care I receive once I'm called back from the nursing staff and the doctors have all been wonderful and also the x-ray tech. However, I will say you can improve your waiting room staff. They're not very helpful. I don't understand why they can't help you log in as a patient, why it has to be done on the iPad. I'm not really sure what their job role is if they're not able to help me log in. And most of the time, and I come in a lot because I have three children, but most of the time when I come in they're just on their phone or sitting up there talking with each other and I feel like it's an inconvenience for them to answer my questions. So I definitely feel like the front office staff need some help or need some tasks to do if you're not going to let them check in the patients and you're going to continue to work.

December 14, 2024

Doctor was great. She really cared. Nurse was not that great.

December 13, 2024

Helpful staff

December 13, 2024

Yes, I had a scheduled appointment and it was an hour later before I got back in to see the provider. That's the only complaint that I had.

December 11, 2024

Excellent visit

December 8, 2024

Very professional and kind. I left my watch in the restroom and called after hours and they found it and kept it safe.

December 8, 2024

When I entered check in it's all done via kiosk, no personal interaction with front lobby staff. The kiosk told me my wait time was 16 minutes. I do not know if medical staff possibly sanitized their hands prior to entering my exam room. I did have a very good impression of the PA (Andrea). Very good listening skills.

December 4, 2024

This urgent care facility had a, more than average, people waiting. This is the only time at this facility that I saw a NP. This was much needed with the number of people waiting. It appeared that this facility was moving like a well oiled machine. Great job.

December 4, 2024

thank you

November 29, 2024

Very effective and efficient- love the service

November 24, 2024

I was extremely impressed by the staff beginning with my phone call to verify the hours of the facility and if they had X-ray on site. My entire experience was handled very efficiently and with great kindness and compassion. My fall injured my shoulder and clavicle so my pain was obvious. I was treated promptly and given an anti-inflammatory which was perfect for the situation. I truly appreciate the caring staff and value how efficiently they managed everyone in a timely manner. I'm very grateful and impressed. Thank you !

November 24, 2024

Compassionate staff!

November 22, 2024

After 24 hours I don't have a report on my Wellstar Chart Portal

November 20, 2024

The doctor and the nurse were amazing. I drive from Lithia Springs to come 45 minutes away because of the excellent care that I received and I will continue to come back.

November 16, 2024

Great experience under the circumstsnces!

November 16, 2024

Good experience just a long wait like 2 hours before getting checked

November 10, 2024

Every staff member was nice except the wait time was too long

November 10, 2024

Always a great experience have taken both of my children there for care. Care was received quickly, the providers were very thorough.

November 6, 2024

I feel so much better now!

November 6, 2024

I feel so much better now!

November 6, 2024

Always a great experience have taken both of my children there for care. Care was received quickly, the providers were very thorough.

November 6, 2024

Every staff member was nice except the wait time was too long

November 10, 2024

Good experience just a long wait like 2 hours before getting checked

November 10, 2024

Great experience under the circumstsnces!

November 16, 2024

The doctor and the nurse were amazing. I drive from Lithia Springs to come 45 minutes away because of the excellent care that I received and I will continue to come back.

November 16, 2024

After 24 hours I don't have a report on my Wellstar Chart Portal

November 20, 2024

Compassionate staff!

November 22, 2024

I was extremely impressed by the staff beginning with my phone call to verify the hours of the facility and if they had X-ray on site. My entire experience was handled very efficiently and with great kindness and compassion. My fall injured my shoulder and clavicle so my pain was obvious. I was treated promptly and given an anti-inflammatory which was perfect for the situation. I truly appreciate the caring staff and value how efficiently they managed everyone in a timely manner. I'm very grateful and impressed. Thank you !

November 24, 2024

Very effective and efficient- love the service

November 24, 2024

thank you

November 29, 2024

This urgent care facility had a, more than average, people waiting. This is the only time at this facility that I saw a NP. This was much needed with the number of people waiting. It appeared that this facility was moving like a well oiled machine. Great job.

December 4, 2024

When I entered check in it's all done via kiosk, no personal interaction with front lobby staff. The kiosk told me my wait time was 16 minutes. I do not know if medical staff possibly sanitized their hands prior to entering my exam room. I did have a very good impression of the PA (Andrea). Very good listening skills.

December 4, 2024

Very professional and kind. I left my watch in the restroom and called after hours and they found it and kept it safe.

December 8, 2024

Excellent visit

December 8, 2024

Yes, I had a scheduled appointment and it was an hour later before I got back in to see the provider. That's the only complaint that I had.

December 11, 2024

Helpful staff

December 13, 2024

Doctor was great. She really cared. Nurse was not that great.

December 13, 2024

I think what went really well was, and always goes well when I use this facility, is the care I receive once I'm called back from the nursing staff and the doctors have all been wonderful and also the x-ray tech. However, I will say you can improve your waiting room staff. They're not very helpful. I don't understand why they can't help you log in as a patient, why it has to be done on the iPad. I'm not really sure what their job role is if they're not able to help me log in. And most of the time, and I come in a lot because I have three children, but most of the time when I come in they're just on their phone or sitting up there talking with each other and I feel like it's an inconvenience for them to answer my questions. So I definitely feel like the front office staff need some help or need some tasks to do if you're not going to let them check in the patients and you're going to continue to work.

December 14, 2024

Thank you to everyone who were so caring, considerate and helpful.

December 15, 2024

Staff was very by apathetic. Did not seem interested in care

December 17, 2024

They did a great job

December 18, 2024

They were fast, efficient and pleasant!! Nurse Practitioner prescribed exactly what I needed. Feeling much better. They also followed up with a "how are you feeling" call which I missed but they left a message. Can't say that about other Urgent cares I have been too.

December 18, 2024

Provider was friendly and compassion. Definitely a great asset to wellstar.

December 18, 2024

The wait time was over three hours before you even got the a patient exam room. Extremely too long.

December 20, 2024

Andrea is a great NA She listened and concerns over my illvness

December 21, 2024

Every time I have to visit this urgent care I am treated so kindly and professionally. It makes me so confident to go to sort out what so bed to feel better.

December 22, 2024

Wellstar Urgent Care suffers from being part of a large organization. In a small town, an urgent care facility would clean and dress a minor wound. This facility, however, gave me instructions on how I could clean and dress the wound and referred me to a wound center where the earliest appointment is three weeks away. I don't understand why a wound cannot be dressed by urgent care facility. The test results and prescriptions were useful, the staff was professional, friendly and accommodating.

December 26, 2024

Waiting room @ EC EXCELLENT ! Triage nurse VERY THOROUGH ! RN & NP EXTREEMELY COMPASSIONATE, PROFESSIONAL, & CARING. The Acworth Emergency Care unit has ALWAYS BEEN FIRST CLASS !!!

December 26, 2024

They were kind and caring. Saw that I was embarrassed and tried to make me comfortable

December 26, 2024